Reviews

Annual fall heating inspection and service.

Malcolm - Newport News, VA
5 days ago

On time and efficient

Fantastic Service. Great price

Gloria - Portsmouth, VA
19 days ago

Patrick Willard is a professional team member of the House Call Company. With each process of my service maintenance he explained what to expect. In addition he answered all of my questions and offered some helpful hints. Great job. Thank you.

Excellent Service

Deborah - Chesapeake, VA
19 days ago

This was the second time House Call Company helped us when our systems needed service and repair. Lamont was outstanding each time he came out. He was thorough, gave great explanations and took his time to make sure I understood all of our options. He found specials that House Call was running to save us the most money on our services. We are very happy with the service he provides each time. He's quite personable, as well!

Great service, Patrick explained and answered all my questions.

Phyllis - Suffolk, VA
43 days ago

I have been a customer twice now and the service has been consistently great, from the office staff to the technicians. Timely and pleasant throughout.

great service

brian - Chesapeake, VA
54 days ago

David

David - Carrollton, VA
60 days ago

As always excellent service

Treganza - Chesapeake, VA
63 days ago

Did not honor warranty; Would not recommend

Amines - Portsmouth, VA
64 days ago

House Call Company installed a new HVAC system at my house in 2017. Salesman was Dean Jensen, who was new to the company. I have had a few problems, I called them to assist and they said my upstairs system's evaporator coil has a leak. (It is 1.5 years old). They said that since the system was not serviced in the last year, the warranty will not cover the repair. They said the repair would cost $3,188, to replace the coil, not including $800 in refrigerant. Not only did they fail to honor the warranty, but they also tried to overcharge me for the repair. I showed the repair guy another problem I had as a result of poor installation, and he said the other problem was his priority. (I'm a local realtor and an attorney and would not recommend this company for any work).

On time

Fred - Portsmouth, VA
66 days ago

Arrived on time, very professional

Lousy diagnosis & repair

Jackie - Virginia Beach, VA
70 days ago

I had you folks out 3 times ithis season to look at my a/c. I had a service plan with your company after you installed the system about 5 years ago. The first visit, the nice young man "diagnosed" the issue and added some freon. The second visit, a young man came out and "fixed" the leak on the outside unit. When the a/c failed again, the third technician told me I had a leak in the evaporator coil and it would cost $1700+ to repair. He then re-charged the unit, which cost $700+. So, I had another company come give me a second opinion (and a third from another one). The other technician(s) assured me there was no leak in the evaporator coil (told me your technician could NOT have taken off the cover to thoroughly inspect the evaporator coil as the cover was still sealed!) but SHOWED ME A VIDEO OF THE LEAK THAT WAS IMPROPERLY/POORLY FIXED/SOLDERED by your second technician! He ran a bubble test and I could see the bubbles around that solder! In addition, I felt your technician was condescending to and taking advantage of me because I am a woman and ignorant of the entire system. He even tried to get me to buy an entirely new system because I was so infuriated at the cost to repair it! I should have submitted this review sooner, but I needed to both decide whether to take this to my attorney and what to say to you.