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Serving Chesapeake and The Greater Hampton Roads Area

Serving Chesapeake and The Greater Hampton Roads Area

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Local Reviews

House Call Company Rated 4.8 out of 5 stars based on 282 customer reviews


Map of Chesapeake, VA

As always excellent service




Review of House Call Company


Map of Portsmouth, VA

Did not honor warranty; Would not recommend




Review of House Call Company

House Call Company installed a new HVAC system at my house in 2017. Salesman was Dean Jensen, who was new to the company. I have had a few problems, I called them to assist and they said my upstairs system's evaporator coil has a leak. (It is 1.5 years old). They said that since the system was not serviced in the last year, the warranty will not cover the repair. They said the repair would cost $3,188, to replace the coil, not including $800 in refrigerant. Not only did they fail to honor the warranty, but they also tried to overcharge me for the repair. I showed the repair guy another problem I had as a result of poor installation, and he said the other problem was his priority. (I'm a local realtor and an attorney and would not recommend this company for any work).


Map of Portsmouth, VA

On time




Review of House Call Company

Arrived on time, very professional


Map of Virginia Beach, VA

Lousy diagnosis & repair




Review of House Call Company

I had you folks out 3 times ithis season to look at my a/c. I had a service plan with your company after you installed the system about 5 years ago. The first visit, the nice young man "diagnosed" the issue and added some freon. The second visit, a young man came out and "fixed" the leak on the outside unit. When the a/c failed again, the third technician told me I had a leak in the evaporator coil and it would cost $1700+ to repair. He then re-charged the unit, which cost $700+. So, I had another company come give me a second opinion (and a third from another one). The other technician(s) assured me there was no leak in the evaporator coil (told me your technician could NOT have taken off the cover to thoroughly inspect the evaporator coil as the cover was still sealed!) but SHOWED ME A VIDEO OF THE LEAK THAT WAS IMPROPERLY/POORLY FIXED/SOLDERED by your second technician! He ran a bubble test and I could see the bubbles around that solder! In addition, I felt your technician was condescending to and taking advantage of me because I am a woman and ignorant of the entire system. He even tried to get me to buy an entirely new system because I was so infuriated at the cost to repair it! I should have submitted this review sooner, but I needed to both decide whether to take this to my attorney and what to say to you.


Map of Hampton, VA

Excellent Service




Review of House Call Company

Service was excellent. Technician was very knowledgeable and efficient.


Map of Chesapeake, VA

Happy with results




Review of House Call Company

I used the service to clean out a dryer vent that was clogged. My technician, Lemont, was very professional and courteous. I would not hesitate to use this company again.


Map of Williamsburg, VA

HVAC review




Review of House Call Company

Chuck was on time, courteous, and professional.


Map of Chesapeake, VA

Overpriced




Review of House Call Company

The tech tried to take advantage of my emergency situation by overcharging by several hundred dollars and then insisting I needed $4000 worth of work that actually is not necessary. Glad I didn't stick with House Call. It turns out they have a poor reputation among honest people who used to work for them but couldn't continue to swindle customers.


Map of Norfolk, VA

Chuck did a great job!




Review of House Call Company


Map of Virginia Beach, VA

Good service working great




Review of House Call Company

The technician was great explain to me exactly what he did


Lamont P.

Lamont P.

Leak in kitchen ceiling

Near Prosperity Ct, Williamsburg, VA 23188
Lamont P.

Lamont P.

Leaking from return

Near Volvo Pkwy, Chesapeake, VA 23320
Lamont P.

Lamont P.

AC not operating

Near Taylor Rd, Chesapeake, VA 23321
Lamont P.

Lamont P.

2 AC systems not working

Near Powhatan Ave, Norfolk, VA 23508
Lamont P.

Lamont P.

AC not working

Near Fox Hill Rd, Hampton, VA 23669
Lamont P.

Lamont P.

AC not working

Near Westover Ave, Norfolk, VA 23507
Lamont P.

Lamont P.

AC not working

Near Holland Blvd, Chesapeake, VA 23323
Lamont P.

Lamont P.

AC estimate

Near VA-337 Alt, Portsmouth, VA 23701
Lamont P.

Lamont P.

AC not working

Near Suffolk, VA 23434
Charles R P.

Charles R P.

New bath fan quote

Near Stony Run Rd, Norfolk, VA 23518
Norfolk, VA - New bath fan quote
Patrick W.

Patrick W.

Seasonal service of HVAC system and dryer vent cleaning

Near Town Point Rd, Suffolk, VA 23435
Lamont P.

Lamont P.

AC not operating properly

Near River Breeze Cir, Chesapeake, VA 23321
Charles R P.

Charles R P.

Heat pump system quote

Near Butler Ave, Windsor, VA 23487
Windsor, VA - Heat pump system quote
Lamont P.

Lamont P.

Capping off of electrical for the Greenhouse.

Near Sterling Way, Portsmouth, VA 23703
Patrick W.

Patrick W.

Emergency repair of broken water line

Near Ocean Lakes Dr, Virginia Beach, VA 23454
Patrick W.

Patrick W.

Setup portable ac unit

Near Dana Dr, Chesapeake, VA 23321
Lamont P.

Lamont P.

Installing light fixtures.

Near Pamlico Loop, Virginia Beach, VA 23456
Lamont P.

Lamont P.

Electrical panel change out

Near Oregon Ave, Portsmouth, VA 23701
Patrick W.

Patrick W.

Seasonal service of heat pump

Near Carlton E, Virginia Beach, VA 23454
Charles R P.

Charles R P.

Wet spot on wall in garage

Near Silver Charm Cir, Suffolk, VA 23435
Suffolk, VA - Wet spot on wall in garage
Lamont P.

Lamont P.

Home warranty issue. Back of the house is not cooling properly.

Near W Kelly Ave, Hampton, VA 23663
Charles R P.

Charles R P.

No A/C

Near Park Rd, Portsmouth, VA 23707
Portsmouth, VA - No A/C
Charles R P.

Charles R P.

Shorted switch

Near Villanova Ave, Chesapeake, VA 23324
Chesapeake, VA - Shorted switch
Charles R P.

Charles R P.

A/C service

Near Worthington Square, Portsmouth, VA 23704
Portsmouth, VA - A/C service
Charles R P.

Charles R P.

Water spot on ceiling

Near Thoroughbred Dr, Hampton, VA 23666
Hampton, VA - Water spot on ceiling